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Samsung, Judgement - Coggle Diagram
Samsung
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Components of Knowledge
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Intelligence
Intelligent performance makes Samsung smartphone more efficient. Ex: Galaxy S10e, S10, S10+ and S10 5G
Assumptions
'It’s okay to build separate sites for mobile and desktop' Samsung group assumed that a URL shared from one device should work great on another.
Types of Knowledge
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Migratory
Samsung Company develop their own software called Samsung Data Migration to help their phone users move their data quickly, easily and safely.
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Characteristics
Tacit
Nature
Personal, context specific
Formalization
Difficult to formalize, record, encode or articulate
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IT Support
hard to manage, share or support with IT
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Category Of Knowledge
Tacit Knowledge
Although now Korea has developed in their technology, during their start in making smartphones, they have poor quality, limitations in technology and lack of skill but with necessary base knowledge they have, they transferred the tacit knowledge to their engineer. And after foaming a team forces in collecting the tacit knowledge, they successfully assimilated the tacit knowledge of technologies in their company in a short time.
Explicit Knowledge
As Samsung Company collects all the explicit knowledge, they made used of it in their early production to become the largest company with DRAM technologies in the 1980s and now one of the globally recognized companies.
Judgement
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Samsung launches the 'Samsung Smart Service Survey Campaign' in Jan 2018 to make a judgment about its product.
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