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Operations Strategy - Coggle Diagram
Operations Strategy
Performance objectives, Operations dictated by customers needs and by the chosen market segments
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*Flexiblility- changes *
Mix flexibility ability to cater for different types of customer or produce different types of products simultaneously
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variety flexibility, producing more than one type of product/service
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Cost-influended by cost of matereals and labour, and (working capital)
order winning criteria, aspects providing customers,with a key reason for a customer to buy a product or service.
Order qualifying criteria- aspects of performance that do not provide any source of competitive advantage but are important to ensure the customers even consider purchasing it.
Dependability - can the business operation provide goods and services where and when needed in specific timeframes needed
1, Quality. Defined in various ways depending on business and customer needs. it must however be got right every time. called conformance quality. customers judge the quality
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pattern of Strategic decisions and actions that set the role, objectives and activities of the operation
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Workforce
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what skills do we have in our workforce, how to develop these
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employees autonomy, how much?
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Focused operatons
Concentrating on one specific performance objective, some areas given a fast track option
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By market segment, each facility for each market segment, focused factory
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Walley 2017, 4 categories of operations strategy
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adaptation over time
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performace trade offs,cant be good at everything all the time
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