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Business Needs - Coggle Diagram
Business Needs
Practice set up
separate cat area
easy to find
friendly team
apperance
friendlyness
size
big/ small
easy to make appointments
RCVS Practice standard scheme
what does this mean to clients
Other practice competition
Easy access facilities
Hours practice is open
Trained staff
Complaints
Agressive clients
Rude clients
How to keep staff safe?
Attitude towards clients/animals
Records to be kept
Responses given - whom, when and what action taken
Referral to who ?
Manager
Resolution
Timescale
Courtesy and objectivity
Confidentiality
Custmers
Customer Care
Meeting clients needs
Loyalty of clients
How can client tell friends about the buisness
social media
Practice leaflets
Client feedback
Disadvantages
Word of mouth
Could be negative
give a bad review online
goes to another Practice
Advantages
Word of mouth
Cards
Marketing
Attracting New clients
Web page
Newspaper ideas
social media
Money
Set Prices
Profit
Effective Sales