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Operations Management (Reader 1, ch.11), Hayes Wheelwright model - Coggle…
Operations Management (Reader 1, ch.11)
Resources
Transformation Processes
Information e.g. banks, news, teleco.
Customer e.g. hotel, hairdresser, hospital
Material e.g. manu., mining, logistics
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Importance
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4 Stage Model (Hayes & Wheelwright, 1984)
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