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EL GOALS ONLY - Coggle Diagram

- - - - Conversation Principles
        
        Sequence: 1) Preparation, 2) Listening 3)
        Expressing
        
        Conditions before Solutions
        
        More time = more success
        
        Blame-Free Leadership
        
        Transition explicitly from listening to expressing
        
        More preparation = more success
        
        Connection before Solutions
      - Expressing Principles
        
        Transition explicitly from listening to expressing
        
        Use Empathic Responses
        
        Speak about what could work for both
        
        Remember your preparation and speak only
        about what is important to you and the other
        
        Slow down
        
        Be vulnerable
      - Listening Principles
        
        Slow Down
        
        Ask Questions to Better Understand
        
        Use Empathic Responses
        
        Refrain from using Non-Empathic Responses
        
        Start with intention to decrease threat and
        increase benefits
      - Skills
        
        Class 1 and 2: From Non-empathic to empathic responses
        
        Avoiding non-empathic responses
        
        3 levels of obervation
        
        Requests
        
        Solution requests
        
        Check-in requests
        
        Connection Requests
        
        Offering empathic responses
        
        Class 4 -Track and reduce blame
        
        Blame for self
        
        Receiving Blame
        
        Blame for others
        
        Class 3 - Track and decrease Reactivity
        
        Inquire
        
        Feel
        
        Notice
        
        Stop Technique
        
        Nurture
        
        Investigate (self-empathy)
        
        Name
- - - - Where does it hurt (3 levels)
      - What's wrong
      - What's important about what you want
      - What do you want
    - - Where does it hurt (3 levels)
      - What's worng
      - What's important about what they want
      - What do they want