Please enable JavaScript.

Coggle requires JavaScript to display documents.

costumer service, Team 3 Cyntia Abigail Garcia Izaguirre Liliana…

- - - - adequate
      - desired
    - - LTO
        
        increased purchases
        
        lifetime value
        
        publicity
        
        employee satisfaction and retention
        
        lower costs
      - Customer
        
        reduced stress and risk
        
        high quality service
        
        avoid switching costs
        
        social and status benefits
  - - - innovation
      - quality
      - service
      - identity
      - value
    - - reliability
      - ease
      - openness
      - security
      - commitment
    - - leadership
      - honestly
      - responsability
- - - - customer
      - customer-facing staff
      - voting point