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Topic 1: Introduction to Quality, 1892654 - Coggle Diagram
Topic 1: Introduction to Quality
Emergence of Quality
More companies quest for quality
Quality awards by Federal Government to recognize achievement
Thousands of professional quality books were written&published
Quality of management is as important as management of quality
Small quality to big quality
Definition of quality
"The totality of features &characteristics of a product/service that bears on its ability to satisfy given needs"
Quality is meeting or exceeding customer satisfaction
Quality control(QC)
Managerial process during which actual process performance is evaluated and actions are taken to unusual performance
Quality Assurance(QA)
Any action directed toward providing consumers with products of appropriate quality and meet customer requirements
Total Quality Management
"Wide performance excellence rather than based on one discipline only"
Continuous improvement
Leadership
Engagement of people
Process approach
Customer Focus
Evidence based decision making
Relationship management
