Employee voice
LO1: What is employee voice?
LO2: Employee voice & Employee attitudes/ behaviours inside the workplace
DEFINITION: the informal and discretionary communication by an employee of ideas, suggestions, concerns, or information about problems to persons who might be able to take appropriate action with the intent to bring about improvement or change
LO3 - Employee voice & employee attitudes/behaviours outside the workplace
Perceptions of procedural justice
Effects of employee voice outside the workplace
community engagement
affective states
cognitive states
opportunities for self direction and to exercise ones voice likely to increase employee community engagement
voice opportunities impact employee emotions (e.g. dissatisfaction, stress) which in turn influence their level of community engagement
Procedures allow for employee input
Why worry about employee voice?
avenues which allow someone to express emotional states will help an employee to cope better and increase resilience
Perceptions of self-efficacy and self-control
violence at community level
negative influence
voice opportunities help to improve the level of community engagement
levels of unrest and corruption at country level
voice opportunities impact cognitive states which in turn influence their level of community engagement
negative influence
level of peace
positive influence
types of cognitive states
cynicims
alienation
helplessness
lack of input may lead to reduced levels of organisational identification, commitment, trust, job satisfaction, OCB, increase turnover
attitudes and behaviours of employees both within and outside the organisation
theory suggests the more voice opportunities an individual is exposed to the more liberating and the more free will someone is empowered to experience, and therefore their likely to experience heathier cognitive mindsets
Modern reality of employee voice
majority feel unsafe to exercise their voice
Cognitive dissonance
inconsistency between ones beliefs and ones behaviours
hierarchies
limited protection provided for employees
Feelings of helplessness, apathy and anger
silence due to belief that input will be ignored
for those who value self control, lack of voice could lead to anger
can lead to productivity
employees more likely to work on ideas they help create
LOB4: How do legal frameworks influence employee voice in the workplace
behavioural states
Advocating democratic values for the governance of society, most organisations located within democracies do not advocate the same approach for the governance of themselves
voice opportunities impact employee behavioural states which in turn influences their level of community engagement
types of behavioural states
An increase in institutional shareholders eg. investment companies, and concurrent decline of organised labour eg. unions,
depression
substance abuse
the nature of voice expression will also feed back into the organisation
Legislative framework = places the interests of shareholders eg. owners, above other stake holders
natures of voice expression
positive
opportunities available for managers to encourage employee voice by citing potential benefits for shareholders in eyes of law
negative
on average reduces opportunities for employee voice
has resulted in declining employee voice
Policy making should consider developing legislation pertaining to organisations that provides flexibility for organisational decision makers to think beyond shareholders