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Customer Success - Coggle Diagram
Customer Success
Domain Consultant
Domain Conversation
Design Workshops
Solutioning
PG Adoption Accountability
Industry Practices
Use Cases ( KPI)
Change Management
AD Accountability
Order Book
DSO
KAM
Up Sell
Renewals
Adoption/ Insights
CSM Accountability
FTR ( Escalation Management)
Change Request
Invoicing
Trainings
Governance
FC/ IE
System Design
UAT
HLD
GO live
PM Accountability
Go Live
Project Management
Invoice / Recd Payment
PMO ( Ritu) - Resource Allocation ( PM / FC/ IE)
Resource Allocation
Internal Kick off with Solutions and Sales
External Kick off - Lead by AD/ coordinated by PM
Design Workshop - AD / DC - Outcome expected Detailed Solutioning
KAM
Non KAM
Project Plan - PM
Design Sign off - PM
UAT Sign off - PM
Change management kit - PM
Go Live
Implementation Sat Score - AD
Customer Success ( AD)
AD /CSM Resource allocation
PM -Kick Off/ AD is part of it
Implementation Plan - Accountability PM/ Outcome - Dates FInalisation
Workshop - Accountability PM - Gaps/ Requirement/ Solutioning
HLD - Accountability PM/ FC - System Process sign off
UAT - Accountability -PM/ FC - Outcome - Signoff
UAT Workshop - PM/FC - Outcome - Signoff
GO Live
CSM drives Success