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Chapter 3 : Emotions And Moods - Coggle Diagram
Chapter 3 : Emotions And Moods
(2) What is emotions?
It cause by a specific event include people and things
Very brief in duration (In second or minutes)
Specific and numerous in nature
Anger
Fear
Sadness
Happiness
Disgust
Surprise
Usually accompanied by distinct facial expressions
Action-oriented in nature
(1) What is affects?
A range of feeling that people experiences in forms of emotions and moods
(3) What is moods?
It cause often general and unclear
Last longer than emotions (In hours or days)
More general and have 2 main dimensions (2)
Positive affects
Mood dimensions consists of positive emotions
Excitement
Ethusiasm
Elation at the high end
Negative affects
Mood dimensions consists negative emotions
Nervousness
Stress
Anxiety at the high end
Generally not indicated by district expressions
Cognitive in nature
(4) Differentiate between emotions and moods? (2)
6 essentially universal emotions (6)
Anger
Fear
Sadness
Happiness
Disgust
Surprise
Moral Emotions
Emotions that have moral implications because of our instant judgement of the situations that evokes them
Moral emotions that being build since childhood
Morality is a construct that differs between culture and moral emotions
Refer diagram slide page (6) textbook page 214
(5) Do emotional make us ethical? YES
(6) Sources of emotions and moods (10)
Personality
Affect intensity : How strongly people experienced their emotions
Time of day
Happier in the midpoint of the daily awake period
Day of the week
Happier towards the end of the week
Weather
Illusory correlation - no effect
Stress
Low level of constant stress can worsen mood
Social activities
Physical, informal and dining activities increasing positive mood
Sleep
Poor sleep quality increase negative effects
Exercise
Does somewhat improve mood especially for depressed people
Age
Older people tend to focus on more productive stimuli rather than younger people
Sex
Women more emotionally than man
(7) Impact emotional labor has on employee?
What is emotional labour?
An employee expression of organizationally desired emotional during interpersonal transactions at work
Type of emotional? (3)
Felt : The individual actual emotions
Displayed : Required or appropriate emotions
Surface acting : Hiding feeling and force going emotional expressions in response to display rules
Deep acting : Trying to modify true inner feeling based on display rules
Emotional Dissonance
Inconsistencies between the emotions people feel and emotions they project. Long term dissonance is a predictor for job burn, decline in job performance and lower job satisfaction
(8) Describe affective events theory
Employees react emotionally to things that happen to them at work and this influences job performance and satisfactions
(9) Describe emotional intelligence
A person ability to (2) :
Perceived emotions in their self and others
Understand the meaning of emotions
Regulate one mentions accordingly in a cascading model
Cascading model in notes page 18 textbook page 225
(10) Strategies for emotion regulation
Involved identifying and modifying the emotions you feels
Influences and outcomes that diversity in work group and it may helps to regulate our emotions more consciously and effectively
Emotional technique (6)
Surface acting
Deep acting
Emotional suppression
Cognitive reappraisal
Social sharing
Mindfulness