Chapter 1: What is Organizational Behavior?

The important of interpersonal skills?

Result in lower turnover of quality employees and higher quality applications for recruitment.

Strong relationship between quality of workplace relationship and job satisfaction, stress and turnover

Fosters social responsibility awareness

Better financial performance

Managers can be categories into 4 different activities

Planning : A process include defining goals, establish strategy and developed plan to coordinate activities

Organizing : Determine what who how and where to be done

Leading: Motivating, direct, selecting and resolve employee

Controlling : Monitoring activities to ensure work accomplised and correcting mistake

Minztberg Managerial Roles (3)

Interpersonal (3)

Figurehead : Perform a number of routine duties of a legal or social nature

Leader : Responsible for the motivation and direct employee

Liaison : Maintain network with outside contact that provide information

Informational (3)

Monitor : Received variety of information internal and external organization

Disseminator : Transmits information received from outsiders to organization

Spokesperson : Transmits information to outside organization plans

Decisional (3)

Entrepreneur : Corrective action when organizational faces important or unexpected disturbances

Resource Allocator : Makes or approves significant organizational decision

Negotiator : Presenting organizational at major negotiation

Management Skills

Technical Skills : Ability to apply specialized knowledge or expertise

Human Skills : Ability to understand, work with, motivate both individually and in groups

Conceptual Skills : Mental ability to analyze complex situations

What is Organizational Behavior?

Study that investigate impact of individual, group and structure have on behavior within organization for the purpose of applying such knowledge to improve organizational effectiveness

Study regarding human behavior in organizational setting also the interface between human behavior and the organizational context and organizational itself

Systematic Study (3)

Systematic Study of Behavior :Looking at relationship, attempting to attribute causes and effects and drawing conclusions based on specific evidence

Evidence-Based Management (EBM) : Basing managerial decision on the best available scientific evidence

Intuition : An instinctive feeling not necessarily supported by research

3 level of Analysis in Texts OB Model (3)

Inputs (refer behind notes)

Processes (refer behind notes)

Outcomes (refer behind notes)