Please enable JavaScript.
Coggle requires JavaScript to display documents.
Chapter 1: What is Organizational Behavior? - Coggle Diagram
Chapter 1: What is Organizational Behavior?
The important of interpersonal skills?
Result in lower turnover of quality employees and higher quality applications for recruitment.
Strong relationship between quality of workplace relationship and job satisfaction, stress and turnover
Fosters social responsibility awareness
Better financial performance
Managers can be categories into 4 different activities
Planning : A process include defining goals, establish strategy and developed plan to coordinate activities
Organizing : Determine what who how and where to be done
Leading: Motivating, direct, selecting and resolve employee
Controlling : Monitoring activities to ensure work accomplised and correcting mistake
Minztberg Managerial Roles (3)
Interpersonal (3)
Figurehead : Perform a number of routine duties of a legal or social nature
Leader : Responsible for the motivation and direct employee
Liaison : Maintain network with outside contact that provide information
Informational (3)
Monitor : Received variety of information internal and external organization
Disseminator : Transmits information received from outsiders to organization
Spokesperson : Transmits information to outside organization plans
Decisional (3)
Entrepreneur : Corrective action when organizational faces important or unexpected disturbances
Resource Allocator : Makes or approves significant organizational decision
Negotiator : Presenting organizational at major negotiation
Management Skills
Technical Skills : Ability to apply specialized knowledge or expertise
Human Skills : Ability to understand, work with, motivate both individually and in groups
Conceptual Skills : Mental ability to analyze complex situations
What is Organizational Behavior?
Study that investigate impact of individual, group and structure have on behavior within organization for the purpose of applying such knowledge to improve organizational effectiveness
Study regarding human behavior in organizational setting also the interface between human behavior and the organizational context and organizational itself
Systematic Study (3)
Systematic Study of Behavior :Looking at relationship, attempting to attribute causes and effects and drawing conclusions based on specific evidence
Evidence-Based Management (EBM) : Basing managerial decision on the best available scientific evidence
Intuition : An instinctive feeling not necessarily supported by research
3 level of Analysis in Texts OB Model (3)
Inputs (refer behind notes)
Processes (refer behind notes)
Outcomes (refer behind notes)