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Chapter 2: The Fundamental Processes of Knowledge Management - Coggle…
Chapter 2: The Fundamental Processes of Knowledge Management
Knowledge Acquisition
the knowledge that a firm can try to obtain from external sources.
The main sources are of knowledge acquisition:
Customer
Supplier
Competitor
Partners
Knowledge Sharing
Making the right knowledge or the right sources (including people) available at the right place at the right time.
Seeking out expert, and collaborating.
Knowledge sharing process:
:red_flag: Explicit Knowledge Sharing
Articulation
Awareness
Access
Guidance
Completeness
:red_flag: Tacit Knowledge Sharing
Sharing tacit knowledge requires socialization. This can take many different forms.
Management should support these networks by providing the means for communication.
Management must also understand the value of chaos.
Knowledge Utilization
the process through which the individual possessing the knowledge directs the action of another individual without transferring to that individual the knowledge underlying the direction.
e.g: Routines
Levels of Professional Knowledge
Level 1: Know-What
Level 2: Know-How
Level 3: Know-Why
Level 4: Care-Why
Knowledge Management Drivers
Divided into 6 areas:
Knowledge centric-drivers
Technology drivers
Organizational structure-based drivers
Personnel drivers
Process focused drivers
Economic drivers