Please enable JavaScript.
Coggle requires JavaScript to display documents.
New Public Management, PADM 574 Week 9 Gunah Kim - Coggle Diagram
New Public Management
Kaboolian (1998)
Method
Performance-based contracting
Competition
Customer orientation
Market incentives
Deregulation
Manager
Performance measure
Accountability
Discretion
Bureau-pathology
Inefficiency
Unresponsiveness
Intellectual basis
Principal agent
Transaction cost
Public choice
Consequence
Limited role of manager
instrumental role
How, not what
Inclusiveness
Minority group
Customer orientation
Collective action
Fixed preference
Patrick Dunleavy and Christopher Hood. (1994)
Criticisms of NPM
Individualist
Half-way-house
Hierarchist
Decentralization
Disorder
Anarchy
Fatalist
Omnipresent problem
Marginal change to address problem
Egalitarian
Large-scale reforms
Risk of corruption
Reflect interests of top executives
Rhys Andrews & Steven Van de Walle (2013)
Citizen perspective
Equity
Treat all types of people fairly
Responsiveness
Treated with respect and consideration
Effectiveness
Satisfaction
Efficiency
Provide value for money
Robert B. Denhardt &
Janet Vinzant Denhardt (2000)
New Public Service
Serving citizen
Trust
Collaboration
Multifaceted accountability
Community values
Political norms
Law
Professional standards
Citizen interest
Strategic thinking and democratic action
Collective efforts
Collaborative processes
Respect
Long-term
Public interest
Building collective and shared notion
Citizenship
Meaningful contribution to society
Serving
Creating shared values
Brokering interests of citizen and community
PADM 574 Week 9 Gunah Kim