Please enable JavaScript.
Coggle requires JavaScript to display documents.
HISTORY OF QUALITY MANAGEMENT - Coggle Diagram
HISTORY OF QUALITY MANAGEMENT
Post-World War II
Evolution of quality management in Japan (kaizen)
2 U.S consultant introduced statistical quality control techniques to Japanese
Current & Future Challenges
Quality is a race without a finish time
Whether the organization will continue to apply the principles of quality & performance excellence
The U.S "Quality Revolution"
Quality began recognize as vital to survival for business around 1970
Quality become key worldwide competitiveness & heavily promoted
Growth of product quality awareness in manufacturing industries
The Age of Craftsmanship
Skilled craftsperson served both manufacturer & inspector during middles ages
Process of industrial revolution
Quality assurance was informal
Craft guilds, consisting of masters, journeymen, & apprentices, emerged to ensure that craftspeople were adequately trained
Ancient History
Zhou Dynasty in China was using modern quality assurance methods by created Specific governmental department
That department was responsibilities for production, inventory, & product distribution of raw material, in production & manufacturing, in formulating & executing quality standards, and for supervision & inspection
The Early 20th Century
Separate quality management-Frederick W.Taylor
Statistical methods & quality assurance which controlling quality
The Bell System-leader early industrial quality manegement
Evolution of "Quality Control" & "Quality Assurance"
Early Management Failures
Poor quality results business failure or stock price drop
TQM meet some harsh criticism
Cynicism & disinterest
From Product Quality to Total Quality Management
"Little Q" VS "Big Q" and TQM
Quality must be viewed as a management discipline
Total quality is a people-focused management system that management system that aim at continual increase in customer satisfaction at continually lower cost
Performance Excellence
Focus on customer value, organization sustainability, improvement of effectiveness & capabilities & organizational & personal training
Integrated approach & organizational performance management
Rapid Growth in Business
October-National Quality Month (1984)
NASA- Excellent Award for Quality & Productivity (1985)
Malcolm Baldrige National Quality Award (1987)
Books has been written, quality consulting & training had blossomed into thriving industry
Quality practices expanded into the service sector & nonprofit organizations as schools & hospital
Emergence of Six Sigma
A customer-focused, result-oriented approach to business improvement
A way of revitalizing their quality efforts
Globalization of quality
No significant differences among regions around the world
Organization realize that their survival depends on high quality
National quality effort
Increase quality awareness