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Three "Classes" of IT Assets - Coggle Diagram
Three "Classes" of IT Assets
Infrastructure
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Digital Plumbing
moves data (network connectivity) and stores data.
Data Management
process of collecting, keeping and using data securely
help people, organizations optimize the use of data within the bounds of policy and regulation
can make decisions and take actions that maximize the benefit to organization
IT Support
IT operations, maintenance and support
Data
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Type
Proprietary data
self collect
most potent for competitetive barriers
What?
the IT's reason of existence
How to collect?
transaction processing systems
cash registers or self-checkout
process an order
check a price
firm-wide “enterprise” systems
managing your supply chain
recording customer interactions with your firm
Apps
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Operational
Why?
Foundation for executing firm’s core business pro-cesses that must be perform efficiently and reliably just to remain in business
What?
Roled-based applications
The apps that support core business processes and transactions
The apps automate mundane, repetitive transactional activities (reduce-time consuming), error-prone manual tasks or facilitate collaboration
Type
Inward-facing
Inventory, warehousing, point-of-sale, payroll, production support, human resources, or accounting
Outward-facing
Customers (mobile tools, websites, internet connected devices)
Retailers and suppliers use to interact with your firm (supply chain management, logistics, or procurement)
Strategic
What?
apps that generate/create competitive advantage by doing something valuable
the data mainly comes from operational apps
How?
introduce new ways for outsiders to interact with your firm
expand into new lines of business
exploit proprietary data in new ways to help make better decisions
Why?
if rivals replicate a strategic app, it eventually becomes an operational app
making apps harder to copy