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Active listening - Coggle Diagram
Active listening
Client’s story
Positive feedback
Empathy
Focus on the person not the problem
Be truly interested in what the speaker is saying
Things to put in mind
Time
Focus on the speaker
Awareness of body language and voice
Attitude of respect
Disadvantage of not listening
Can cause client to be aggressive
Nurse can get wrong assumptions about patients
It can cause the client to get wrong treatment
Advantage of active listening
Improves relationships between individuals
help patients receive the best possible
care for their illness.
Build trust
When your listening
Ask the patient what support they have;
Listen fully without interrupting;
Ask them what they think would help.