REFERENCIAS
[2] Sistemas de gestión de calidad – Conceptos y vocabulario (Traducción certificada), ISO 9000:2000, ISO 2000.
[3] Deming, Edwards, Out of the Crisis, Cambridge University Press, 1986.
[4] Juran, Joseph, Juran’s Quality Handbook, Ed. McGraw Hill, 1998
[5] Pressman, Roger, Ingeniería de Software 3ª Ed., McGraw Hill, 1993.
[6] Standard Glossary of Software Engineering Terminology, IEEE STD 610-1990, IEEE 1990.