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Difficult Situations in the Workplace, MIND MAP, References:, Kim Ortiz…
Difficult Situations in the Workplace
Human Factors
#1 Personal (physical, mental, emotional states)
Self Care:
Caring for oneself outside of the workplace (Physically, Mentally, Emotionally)
Burnout:
"a state of physical, emotional, and mental exhaustion caused by a depletion of the ability to cope with one’s environment, particularly the work environment" (Gentry, 2018)
Compassion Fatigue:
(Gentry, 2018)
Moral Distress:
Contradiction of ones beliefs and values (BioMed research International, 2017)
Resilience:
Skills and abilities that one possesses to overcome adversities.
Characteristics:
Ability to self-calm, self-replenish. Practices self-care, hope, optimism (Gentry, 2018)
#3 Professional Presence
Social/Emotional Intelligence Skills:
Self Awareness, Self Management, Interpersonal Communication,Executive Function, Social Awareness
Distinguishing Characteristics:
Self-confidence, competency, authenticity, professional communication, professional appearance
#2 Cognitive Functions
Situational Awareness:
(an individual outcome) is the state of knowing the conditions that affect one's work. (Team Strategies & Tools to Enhance Performance and Patient Safety, 2014)
Habits of the Mind:
Decisions, flexibility, knowledge, mindset, creativity
Organizational Factors
#1 Leadership
Multiple Level Failures:
Failure to take responsibility, Failure to connect to stakeholders, Lack of Communication, Lack of clear direction
#3 Resources
Limited Resources:
Finances, Materials, Workforce, Equipment
#2 Organizational Model
Shared or Lack of Shared Values:
Vision, Commitment, Transparency, Innovation
Systems-Level Factors
#1 Culture of Safety
Lack of Creating and Maintaining a Culture of Safety:
"Safety and quality of patient care is dependent on teamwork, communication, and a collaborative work environment." (The Joint Commission [JCHAO], 2016)
#3 Workflows
Processes:
Staff training, information dissemination, staffing, budget, EMR, policies
#2 Unit Management
Management Style:
Transformational, Democratic, Laissez-Faire, Autocratic, Servant
MIND MAP
References:
Kim Ortiz-Phanmaha Professional Presence and Influence – D024
