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What do we miss - Coggle Diagram
What do we miss
Technical ressources :
Slower timelines
Features
Missing product consolidation
Data Science
More strict adhering to planning/deadlines
Planning itself
Everyone keeps JIRA updated
Accountability for deadline
Reliable ownership of User Aquistion
Costs us money
Performance driven accountability
Give budget and goal and let them work out the rest
Ability to instantly give feedback and consult us
Knowledge of different channels/hacks/best practices
Proactive approach
Operations
Performance based thinking
Customer Care vs. Customer Success
What do we want:
Umbrella/leader for Ops activities
Someone similar like Gerhard for Ops
Training & Knowledge tranfer
Create understand for Scope (hint: it's not just customer care)
Hire someone
Funnel management incl. Retention, also campaign
User Payments
We need a better process
Leadership & Management of Ops
Know-how/expertise developing a funnel driven digital business