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H & M, image, image, image, image, image, image, working women
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H & M
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Strategy 4P
Promotion
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Adversiting
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YouTube
H&M has its own YouTube channel to engage with its customers.
- promote new design
- share fashion information
- share promotion sales
Digital Marketing
H&M apply excessive search engine marketing and social media marketing to attract the potential consumers
- H&M webpage
- blogger
- Facebook, Twitter, Instagram
Magazine
H&M make advertisement through on famous magazines such like the Vogue.
- printed magazine
- online magazine
(more toward to nowadays lifestyle, it effectively attract customer)
Public relationship
customer
H&M make its products and services known to its customers by using social media, video and printed paper platform.
Customers promote H&M products through word of mouth and even go viral. This gives a lot of benefits to H&M, especially during the sales promotion season.
H&M used interaction platform in social media to reach maximum customer.
- hashtag & comment in Instagram and Facebook.
partnership
Collaboration with celebrities, famous designer
- Robert Cavalli
- Jimmy Choo
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Collaboration with sustainable group to create good quality of clothes
- Sustainable Apparel Coalition (SAC)
- Zero Discharge of Hazardous Chemicals (ZDHC)
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Product
Variety
offers women, men and children fashion
- clothes
- jeans
- skirt
- dresses
- suits
- sportswear
- shoes
- bags
- accessories
packaging
More toward to sustainable packaging because H&M aim to use reusable & recyclable plastic packaging by 2025.
Plastic packaging remain used in transport process and online order but costumer are encourage to bring along their shopping bag.
Every plastic/paper bag are charged for RM0.20. The money collected from plastic/paper bag will be donated to WWF Malaysia
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quality
free of hazardous chemical
H&M set strict requirement for supplies in using chemical dosage in washing, dyeing and printing processes
free from innocent animal be killed for production
H&M product policy commits that only accept & use leather from animals that have been bred for meat production.
extra protection
H&M provide Ultraviolet Protection on swimwear & it strictly follow the chemical restriction when process manufacture.
Price
price range
affordable price for everyone
- Casual tee is set at (RM19 - 30)
- Casual skirt & dresses (RM 40 - 80)
higher price for specific purpose clothes
- Professional looking & cocktail dresses
(RM 119 - 149)
- blazer, coat, jacket
(RM 79 - 269)
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extra charges on online purchase
Delivery fees for online store are about RM 24.90 because it delivered from Netherland.
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discount
H&M offers various discounts on their new and exist design.
- strategy to boost sales
- maximize revenue
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- working women
- college school girl
- married women
- plus/skinny size
- working men
- teen
- sport active
- plus/skinny size