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Interpersonal Communication - Coggle Diagram
Interpersonal Communication
Process of Interpersonal Communication
Components and Features
sender, message, channel, noise, context, reciiever
Technology and Interpersonal Communication
electronically meditated communication
Social Network Site
presenting yourself virtually to those who may know you
Communication Problems
Communication Apprehension
anxiety caused by having to talk with others. Common responses are avoidance, disruption, over-communication, and withdrawl.
Barriers to Effective Communication
defensiveness, ambushing, and self preoccupation
Nonverbal Communication
Elements
personal space, facial expressions, eye contact, body language, touch, paralanguage
detecting deception
polygraph, vocal cues, visual cues
Toward More Effective Communication
Conversational Skills
indicate that you are open to conversation, introduce yourself, select a topic others can relate to, keep the conversation going, make a smooth exit.
Self-Disclosure
sharing personal information about oneself with others
Effective Listening
listening requires.one to select and organize information, interpret and respond, and recall what was heard
Interpersonal Conflict
Beliefs about Conflict
conflict is a natural phenomenon that can have both good and bad outcomes
Styles of Managing Conflict
avoiding/with-drawling, accommodating, competing/forcing, compromising, and collaborating
Dealing Constructively with Conflict
make communication ho\nest, explain with specific behaviors when annoyed, avoid loaded words, use a positive approach, limit complaints, assume responsibility for feelings, use an assertive communication style