Please enable JavaScript.
Coggle requires JavaScript to display documents.
Management & Leadership Skills - Coggle Diagram
Management & Leadership Skills
VALUING & SUPPORTING OTHERS
Trust Employees
Listen to them
Mentor Them
Praise
Give them support when needed
MANAGING CONFLICT
Understanding the behaviour of others
Active listening
Knowledge of policies & procedures
4 Steps to conflict management are:
To identify the problem
Identify who is involved/in the conflict
Express concern to those who are involved
Listen actively
BUILD POSITIVE INTERPERSONAL RELATIONSHIPS
Relationship & the ability to communicate with others
Patience
Respect - as everyone is different
Flexibility
Empathy
Dependable
USING EMOTIONAL INTELLIGENCE
'Goalman' (90's and 2001 theory) said that emotional intelligence is the ability to accurately read someone's emotions, wants & needs. Managers & leaders will need:
Self-awareness
Social Awareness
Relationship management
Self Management
COMMUNICATION
Tact & Diplomacy (you can't say everything that you think)
Non-verbal signals
Listening
Method of communicating - written/oral/formal
Interpreting
GIVING FEEDBACK
Communication
Honesty
Confidence
Fair - free from conflict of interest
Formal appraisal procedures need to be in place