Please enable JavaScript.
Coggle requires JavaScript to display documents.
Training, Services - Coggle Diagram
Training
Soft Skills
Empathy
Put yourself in the customers shoes, this may help to find the best resolution
-
-
-
Tone of Voice
Adaptable, understand when to speak softly and/or firmly
-
-
Remain positive where applicable, this helps to get the customer on board
-
-
-
-
Negotiation
-
-
-
-
Provide a number of options, not a 1 size fits all
-
-
-
Resilience
-
-
Important within internal communication, challenging processes we do not agree with
-
Continuous improvement, don't dwell but learn from mistakes
-
-
Vulnerable Training
-
Tone of Voice
-
-
-
Be efficient - sign post where to go, but it's important not to get over involved?
-
Restriction in services
-
For some vulnerabilities the debt journey may be disrupted. We may be stopped to go through to enforcement
-
-
-