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Interpersonal Communication - Coggle Diagram
Interpersonal Communication
8.1 The Process of Interpersonal Communication
Technology
Electronically mediated communication
Privacy and Security Issues
Adjustment
Good communication can enhance satisfaction in relationships.
Poor communication can cause breakups in relationships
Components and Features
Noise
Channel
Message
Sender
Context
8.4 Communication Problems
Communication Apprehension
Disruption
Overcommunication
Withdrawal
Avoidance
Barriers to Effective Communication
Ambushing
Self-Preoccupation
Defensiveness
8.2 Nonverbal Communication
Elements of Nonverbal Communication
Personal space, facial expression, body language, touch, paralanguage
Significance of Nonverbal Communication
Nonverbal sensitivity
General Principles
Nonverbal communication is culture-bound
Nonverbal communication may contradict verbal messages.
Nonverbal communication is ambiguous
Nonverbal communication conveys emotion
Nonverbal communication is multichanneled
8.3 Toward More Effective Communication
Conversational Skills
Select a topic others can relate to
Keep the conversational ball rolling
Introduce yourself
Make a smooth exit
Indicate you are open to conversation by commenting on your surroundings
Self-Disclosure
The act of sharing personal information about yourself with another person
Effective Listening
Hear the other person out before responding
Engage in active listening
Signal your interest in the speaker via nonverbal cues
Pay attention to the other person's nonverbal signals
8.6 Developing an Assertive Communication Style
Observe a Model's Assertive Communication
Practice Assertive Communication
Monitor Your Assertive Communication
Adopt an Assertive Attitude
Understand What Assertive Communication is
Assertiveness is acting in one's best interests by expressing one's thoughts and feelings directly and honestly
8.5 Interpersonal Conflict
Styles of Managing Conflict
Avoiding/Withdrawing: Low concern for self and others
Accommodating: Low concern for self, high concern for others
Competing/forcing: High concern for self, low concern for others
Compromising: Moderate concern for self and others
Collaborating: High concern for self and others
Dealing Constructively with Conflict
Exhibit trust
Use specific behaviors to describe another person's annoying habits rather than general statements about their personality
Make communication open and honest
Avoid "loaded" words
Use a positive approach and help the other person save face
Limit complaints to recent behavior and to the current situation
Assume responsibility for your own feelings and preferences
Use assertive communication style