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Won in Error - Coggle Diagram
Won in Error
Ask the customer if they recall signing up with Origin
Yes
Ask if they want to stay with Origin
Yes
Go over their contract/rates
No
Pending Contract
Cancel the xfer
Live contract
Confirm Meter no with Cust
Raise Medium priority case
Advise customer to call their retailer to inform of situation
No
Pending
Cancel contract
Live
Confirm Meter no with Cust
Raise Medium priority case
Advise customer to call their retailer to inform of the situation