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People and Manpower Strategy - Coggle Diagram
People and Manpower Strategy
Store Manpower
Sales
Follow steps of selling
Open the process with customer
Do "Need analysis"
Hand over to Brand staff with instructions
Attend other customer
Close the sale with every customer
Monitor process by brand staff for faster closure & corrective action if any.
Ensure combi (not discount)/attachment/EW
Ensure Sales slip is provided to Billing
Prepare the store
Check the stock
Display arrangement
Look into days cat plan
Offer & Price communication incl finance scheme
SOP communication at the counter
Sanitizer placement
Attachment/combi placement
Get the plan
Projections
ASP plan
Attachments
Communicate plan to Brand staff incl.NT clearance plan
Follow up for performance from Brand staff
Call center
Ensure resolution
Get the reqd manpower
Assess the load
Billing
System fluidity
Check for any inconsistency before store opening
Understand trouble shooting / refer to TSG
Customer handling
Ensure SOP in customer handling
Faster check outs
Multiple billing points
Insist on sales slip from counters
Merchandising
Get Merchandising plan
Ensure availability
Check for counter's readiness with key skus
End of day assess requirements based on sales
Monitor & ensure faster transfers
Check for NT clearance & brand share with counter sup.
Service
Faster attending of complaints
Absolutely critical issues to be referred to the St Mgr immediately
Commercial
Ensure billing counters set for the day
Periodic check with counters
In case of system failures, access immediate approval for manual billing
Monitor finance billing - faster checkout
Delivery Manpower
Preparatory
Personal Hygiene
Sanitizer
Masks
Face Shield.
Buy back prdt handling SOP
Vehicle sanitization
Vehicle cleaning
Pre & Post delivery sanitization of vehicle
At Customer Place
Informing before reaching
Safe distance to be maintained
Usage of sanitizers before entering & after exiting homes
On delivery payments collection keeping safety in mind
Brand Staff
Discipline
Be presentable
Maintain safety protocols
Wear ID all times
Presence through the day
Customer interaction
Only once handed over by PRL staff
Only the "product function" demo
Clarity on Brand warranty & Offerings info
Before close of demo, insist on attachments
Business
Daily sales plan
NT list & clearance
Handover for pricing and Closure
Provide PRL numbers to customers
Back office
HO SUPPORT
Operations
Marketing
Service
Hire Purchase
Commercial
Merchandising
Warehouse
Delivery
Vehicle arrangement
Manpower arrangement
Co-ordination with Store
Assess delivery load
On-time delivery
Check delivery pipeline & inform store for del. commitment
Ensure Medge usage
Refer & follow process of "Delivery Manpower"
Stock Mgt
Outsourced
House keeping
Follow SOPs
Ensure decided manpower is available at all times
Security
Be presentable
Follow safety instructions
Be polite
Regulate customer flow - upon instr from St Mgr