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Week 8: Emotional Intelligence - Coggle Diagram
Week 8: Emotional Intelligence
Learning objective 1 The Need For Emotional Intelligence
IQ doesn't predict effective leadership/organisational success
Empirical evidence that supports a positive relationship between emotional intelligence and leader/organisational performance
Managers can be trained on emotional intelligence through structured long-term training programs
Competencies related to one’s ability to recognize, understand and manage their own emotions as well as those of others they interact with
Learning Objective 2: Self-Management Skills
Self-Aware Invididuals
have a deep understanding of ones emotions, strengths, weaknesses, needs and drives
neither overly critical or unrealistically optimistic
understand how feelings affect them, others and their job performance
Self-Regulation
those that are not bound or controlled by their feelings
are able to control feelings and use them to their advantage
Motivation
have desire to achieve beyond expectations
want to achieve for the sake of achievement
continuously attempt to raise the performance bar
are better equipped to deal with failure
have a strong passion
Learning Objective 3
Empathy
Rapid rate of globalisation
Increasing reliance on teams
War on talent (i.e. mentoring and coaching)
Social Skills
Wide network within and outside organisation
Easily establish common ground with a diverse
range of people
Learning Objective 4: Can Emotional Intelligence be learned
Genetic
Limbic System controls feelings, impulses and drives
some people are inherently inclined to EQ
Nurture
age and maturity
experience
requires desire and commitment