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Week 8 - Emotional Intelligence - Coggle Diagram
Week 8 - Emotional Intelligence
LO2 - Self-management dimensions of emotional intelligence
Self-awareness
Self-aware individuals
Deep understanding of ones emotions, strengths, weaknesses, needs & drives.
Not overly critical or over optimistic.
Understanding of how feelings affect them and others.
Identifying self-awareness
Speak accurately about emotions.
Can admit failure.
Recognise personal limitations and strengths.
Self-regulation
Not bound or controlled by their feelings.
Able to control and use feelings for good.
Importance: creates trusting and inclusive work environments.
Motivation
Desire to achieve beyond expectations.
Achieve for the sake of achievement, not reward.
Raise promotion bar.
Equipped to deal with future.
Strong passion.
LO 4: Can emotional intelligence be learnt?
Goleman argues it can be learnt in the limbic system of the brain
Feedback
Extended practice
Through motivation
Alternatively, life experience can develop emotional intelligence
It is clear that EI increases with age
Empathy is not something that can be just taught in a seminar
Organizations must help people old behavioral habits and establish new ones
EI cannot be learnt without sincere desire
and concerted effort
The pillars of EI are self awareness, self regulation, motivation, empathy and social skills. These are skills not teachable simply through seminars.
LO1: Emotional intelligence
own and others emotions
recognise
understand
manage
the need for emotional intelligence
IQ
does not predict effective leadership
positive relationship
emotional intelligence
leader/organisational performance
interpersonal intelligence and capabilities
important
can be learned
managers can be trained
LO3: Relationship-management skills
empathy
thoughtfully considering others feelings
considering additional factors
why?
teams
increasing reliance
globalisation
empathic = open mind
war on talent
mentoring
coaching
social skills
managing relationships with others
core task
friendly with specific purpose
influence people to move in same direction
strong social skills
wide network
within organisation
outside organisation
easily establish common ground
diverse group of people