Chapter 12: Management of Change :
Reasons for changing role of management
speed on technological advancements
emergence of single european market and world trade organisations
more democratic workplaces
strategies for managing change
adequate finance must be provided to fund all changes
an agreed time frame to implement changes should be in place
management must be fully committed to change
employee empowerment
benefits
gives better services to customers.if a customer has a query, the employee has authority to deal with it.
faster decision making, employees have skills and knowledge needed to make decisions on behalf of business
management can spend more time working on strategic goals of business as they do not have as much
Total Quality Management
risks
some employees may not want additional responsibilities and become unhappy or feel under pressure.
increased cost associated with training employees to become empowered.
mistakes due to lack of training or supervision. this can have a major effect on business reputation and profits.
benefits
improved quality
increased sales
job satisfaction
meet legal requirements
problems
does not produce instant results as its long term
the role of managers and workers must be clearly defined
teamwork
group of people working cooperatively towards achieving a common goal
forming
storming
norming
performing
transforming
benefits of teamwork
shared resposibility for projects
work is completed quicker
increases creativity
promotes intrapreneurship
increased morale and job satisfaction