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Understanding newly acquired customers - Coggle Diagram
Understanding newly acquired customers
Persona
Demographics
Ethnicity
Religion
Income
Age
Gender
Family Size
Profession
Lifestyle
Interests
Hobbies
Geography
State
City
Region
Climate
Population
Shopping Behavior
Category
Fashion
Formal
Casual
Ethnic
Beauty
Makeup
Skin
Fragrance
Bath & Body
Accessories
Men's Grooming
FLB
FLB ELC
Home Decor
FC Enrollment
Proactive Activation
First Connect
Silver Edge
Golden Glow
Platinum Aura
Black
Not Enrolled
Item Selection
Items in Cart
No. of Items
Category
Wishlist
No. of Items
Category
Shopping Experience
Technical Glitches
Delayed Delivery
Poor app perfromance
Payment Failure
Assortment
Price Range
Ease of Navigation
Transactional Behavior
Payment Method
Voucher
Debit/Credit Card
Gift Card
Cash
Channel
Offline
Walk-in
Online
SS App
ss.com
Omni Channel
Personal Shopper
White Glove
Post Purchase
Returns/Exchange
Online
Damaged
Not as described
Quality Issue
Fitting Issue
Delivery Duration
Defective
Items Returned/Exchanged
Return/Exchange Window
Offline
Return/Exchange Window
Items Returned/Exchanged
Customer Service
CSAT
Survey
Attitudinal Behavior
Awareness
Survey
Perception
Personal Experience
Knowledge
Preference
Feelings
Sentiments
Emotions