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EMOTIONAL INTELLIGENCE - Coggle Diagram
EMOTIONAL INTELLIGENCE
what is it?
ability to recognize, understand and manage their own emotions
handle + understand others' emotions
can be learned
trained using long term programs
why do we need it?
positive relationship between emotional intelligence and leader / organisational performance
required competency for business leaders
self-awareness
self-aware individuals
have a deep understanding of one's emotions
not overly critical
not unrealistically optimistic
understand the effect of feelings
identifying self-aware individuals
ability to speak accurately about their emotions
honest with failure
recognise limitations + strengths
self-regulation
not bound / controlled by their feelings
able to control their feelings
can create trusting + inclusive work environments
effective leaders
want to achieve beyond expectations
work for achievement
attempt to raise performance bar
better equipped to deal with failure
strong passion for what they do
relationship-management skills
empathy
consider others' feelings when making decisions
social skills
influence people to think alike
wide network within and outside organisation
establish common ground with diverse people
learning emotional intelligence
genetic
product of brain's limbic system
learns through practice, motivation + feedback
takes time for training
nurture
increases with age
age is not a guarantee
requires sincere commitment + desire from learner