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Managers - Emotional Intelligence - Coggle Diagram
Managers - Emotional Intelligence
Self-Awareness
Understanding of one's emotions, strengths, weaknesses, needs, drives
Understanding own values and goals
How to recognise it in others
Honesty about assessing oneself
Comfortable talking about their strengths/limitations
Want constructive criticism
Confidence
Know when to ask for help
Self Regulation
Controlling emotional impulses and changing them in useful ways
Why is it important?
Control over feelings = environment of trust and fairness
Politics/fighting kept to minimum, productivity high
Trickle-down effect - employees are calm when boss is
Allows us to adapt to change in an ever changing environment
How to recognise it in others
Reflection and thoughtfulness
Comfort with ambiguity/change
Ability to say no to impulsive urges
Motivation (Self)
Desire to achieve for the sake of achievement (not external reward)
How to recognise it in others
Passionate about the work itself, love a creative challenge
Always want to do things better
Always raising the performance bar
Like to keep track of achievement
Remain optimistic even when they don't do well
Committed to the organisation
Empathy (Other)
Considering employee's emotions in the process of intelligent decision making
Importance
Increasing use of
teams
- leader needs to take everyone's perspective on board
Globalisation
- empathy is antidote to cross-cultural miscommunication
Retention of talent
- coaching and mentoring increases job satisfaction
Social Skill (Other)
Ability to move people in the direction you desire
The culmination of the other dimensions of emotional intelligence
How to recognise in others
Good at managing teams
Good persuasive skills - know when to use emotion vs. logic to persuade
Good collaborators - their passion for work is contagious