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Aim: To have all SAEs closed and Quality Checked within the next 4 weeks.…

- - - - Outstanding contract modifications
      - Client not clear on deliverables, timelines, and it is difficult to obtain clarification with regard to process; changes process and deadlines frequently.
      - Client not good at communicating internally and externally
      - Client has pulled forward study closure deadlines by 1 month
  - - - No additional external resource available
      - No negotiation on delivery date
      - All other teams within department are also busy
      - Normal working week is 37 hours Mon- Fri
      - Overtime payments not an option as we cannot justify to client
      - What should PPD do to ensure the client deliverable is met?
        
        PPD PVG to resolve all current issues proactively
  - - - Issues were not escalated in a timely manner, The problems within the PVG team and other issues were not handled appropriately.
    - - SAE tracking system not up-to-date
      - Difficult to obtain accurate metrics from the team
      - Conflict within the PVG team
      - Poor project team communication/collaboration
      - Demotivated PVG team