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Total Quality Management - Coggle Diagram
Total Quality Management
Dimensions of Quality
Durability
Aesthetic
Performance
Conformance
Features
Reliability
Serviceability
TQM principles/ concepts
Management commitment
Quality at all level of workforce
Focus on customer
Establish performance measures
Continues improvement/Kaizen
Treating suppliers as partners
Obstacles in implementing TQM program in an organization
Lack of continues training & education
Improper planning
Inadequate use of empowerment & team work
Inability to change organizational culture
Lack of management commitment
Paying inadequate attention to customers
Incompatible organizational structure & isolated individuals & department
Failure to continually improvement