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WEEK 8: EMOTIONAL INTELLIGENCE, Characteristics of Emotional Intelligence …
WEEK 8: EMOTIONAL INTELLIGENCE
refers to competencies related to one’s ability to
recognise, understand
and
manage
their own
emotions
as well as those of others they interact with.
Need for emotional intelligence
IQ alone does not predict effective leadership, and therefore organisational success.
interpersonal intelligence and capabilities > technical competencies
empirical evidence → positive relationship between emotional intelligence and leader/organisational performance
emotional intelligence can be learned (managers can be trained)
Learning Emotional Intelligence
GENETIC COMPONENT
Emotional intelligence a product of the
brain’s limbic system
governing feelings, impulses and drives
The limbic system learns best through
motivation,
extended
practice
, and
feedback
training the limbic system takes a lot longer than training the neocortex governing analytical and technical ability
NURTURE COMPONENT
emotional intelligence increases with age
age does not guarantee heightened emotional intelligence
requires sincere desire and commitment from the learner
Characteristics of Emotional Intelligence
Self-Awareness
Self-aware individuals:
have a deep understanding of one’s emotions, strengths, weakness, needs and drives
neither overly critical or unrealistically optimistic
values honesty
understand how their feelings affect them, others, and their job performance
most susceptible to self-improvement and the benefits of formal training
Self-Regulation
those with self-regulation are not bound or controlled by their feels
they are able to control feelings and use them to their advantage
Motivation
Effective leaders:
have desire to achieve beyond expectations
want to achieve for the sake of achievement and not necessarily for external rewards
continuously want to raise performance bar
strong passion
Empathy
Thoughtfully considering others feelings along with additional factors when making decisions.
empathetic people are more likely to keep an open mind and be more understanding of other people’s differences
empathetic managers are more likely to become successful mentors/productive coaches → essential to the role modelling function of manager
Social Skills
a core task of being a leader is ‘managing relationships’ with others
being friendly, but with a specific purpose is important
Those with strong personal skills:
have a wide network within and outside organisation
easily establish common group with a diverse range of people