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Case Studies (Revision), Coin-operated washing machines
12 bed mixed…
Case Studies (Revision)
Accommodation
Self-catering apartment - Sotavento Apartments (Magaluf, Mallorca)
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- Coin-operated washing machines
- 12 bed mixed (male+female room) = SGD 16.50 - This appeals to backpackers and budget travelers cause it's cheap
- CCTV security
- free breakfast
- 6 bed private family en suite room = SGD 138
- TV in the lounge area
- Travel Information Assistance
- Library
- Lockers (bring your own padlock)
- Camp Seafire
- Pantry at Seafire
- Ave restaurant
- Aurea Ballroom - w/ AV equipment
- Cycle paths
- Well-being centre (sauna, Turkish centre)
- provide mobile home and chalet rental or camping pitches
- the restaurant offers dishes to enjoy on site to take away to your tent, mobile home or chalet
- bar (Wifi access in bar)
- gym
- games room
- ping pong, tennis
- party pack - a bottle of spirit, soft drinks, beers, ice and chips brought to your room
- car rental
- business centre
- private transfer to the airport
- tourist information
- wake-up call
- Supermarket
- 24hr reception
- private parking
- ticket sale service - sell tickets to shows and theme parks (outside the the apartments)
- luggage storage area at reception
- Flamingos pool bar
- photocopier and scanner
- offer tours e.g. Sloth tour - tour to spot sloth, toucans, poison dart frogs etc. - hotel pick up and drop off - includes breakfast with the birds - certified naturalist guide
- serve Costa Rican dishes
- shared lounge/ TV area
- daily maid service
- breakfast included in price
- free private parking
- can book a family room - includes baby crib
- tea/coffee maker in rooms
- a standard room with a double bed = GBP 87.00 = appeals to budget tourists and families
- aquatic park
- indoor games for kids
- playground
Depends on which lodge you book:
Town (5 people)
- private parking
- kitchenette w/ a fridge, mini stove and coffee maker
- business premier lounge on train with more leg room + 3 course meal
- offer champagne and other alcoholic beverages
- meals with halal meat onboard for Muslims
- pamphlets in different languages
- 'Eurostar assist' - a team of staff that help carry your bags, guide you through security etc.
- allow guide dogs
- have child friendly, vegetarian, vegan meals
- ramps available to get on and off the train
- children under 4 go free
- baby changing facilities
- discount for people aged 12-26 yrs
- 'family seating' where families can sit around a table
- can order group meals
- if you arrive at least 90 minutes before the the train leaves, Eurostar employees will ensure you luggage is securely stored on the train
- group discounts
- staff speak several languages
- discounts for children yrs 2-11
- Shearing's offers a free entertainment system (movies, books etc.)
- offer solo traveler packages
- WiFi
- comfortable seating
- offer package holidays in the UK or based in your region = don't have to travel far to get to your coach holiday
- you can take wheelchairs and scooters on the coach holidays
- video arcade
- Junior Crew kids club - entertains kids with arts and crafts + games
- fully flexi ticket - any departure time
- currency exchange available
- signage in several languages
- staff speak several languages
- offer travel guides for different countries (what to do, accommodation)
- guide dogs allowed on board
- restaurants, elevators, shopping areas are wheelchair accessible
- Club Lounge - to relax and enjoy the view = pay 12 GBP when booking
- savers ticket for people on a budget
- ferry can transport motorhomes
- duty free stores
- pets allowed
- staff speak several languages
- in the main dining room - different meals from a different culture each night - complimentary
- free cancellations
- culinary and dance classes - satisfies esteem needs
- shops
- spa
- fitness centre
- casinos
- Bionic Bar - robotic bartenders
- Royal Babies playgroup - fun and educational - (mums and babies)
- provide a crib and supplies when traveling with a baby
- Kids under 5 eat free
- Allergy friendly menus
- braille in public areas and elevators
- provide walkers and wheelchairs
- accessible staterooms (cabins) for people with mobility issues
- offer pre-recorded commentary in many different languages
- all buses are wheelchair accessible - have ramps
- discounts/lower ticket prices for yrs 5-15
- kids under 5yrs go free
- They have "Shrek's Adventure" tour which appeal to younger kids
- discounts for group bookings
- can rent out a bus exclusively for up to 43 guests
- live guide
- free airport strollers
- mother-baby rooms in terminals
- Kids eat free
- Heathrow rewards programme
- Can book a personal shopper
- shower facilities
- staff are bilingual
- signage
- Multifaith prayer rooms
- Restaurants - On-the-go (Starbucks), Dine in (Gordon Ramsey's Plane Food)
- Various restaurants like Gordon Ramsey's Plane Food you can take on a plane
- special assistance bus to transport people through the airport to connecting flights
- can request to have a security check privately elsewhere to get through quicker
- theme park hosts educational talks and workshops
- offers free access to things when you purchase student theme park tickets e.g. get access to Sub Strain: Hunt for the cure (educational and team building activity)
- can ask a member of staff if you require baby food/bottle warming facilities
- under 3 yrs go free
- can have bday parties there - can customise to child's preference e.g. Pirate bday party
- ride access pass
- they tell you about the rides that have flash for people with epilepsy
- accessible bathroom
- have 24hr package deals (includes accommodation, buffets, parking, breakfast etc.)
- have conference rooms e.g. The State Room Capacity: 360
- If a staff member is mentioned in a positive review on TripAdvisor they get $5
- All staff get free lunch everyday
- Annual staff christmas parties
- Orientation/Induction training- 1-2 days. General Marriott info., history, core values, contracts, holidays, breaks and entitlements. This is carried out by the HR department. This will include Health & Safety info. e.g. fire drill
- Specific on the job training - in their department - 2 weeks shadowing and observing members of staff
- General training - staff are trained in the 'art of hosting'
- Annual training - yearly refreshers of for example, core values and changes to systems and policies. This can be carried out by guest speakers and can also involve team building activities interdepartmentally to encourage staff morale.
- Core training - where managers, supervisors and some other staff in key roles may be sent overseas for Marriott training with other staff from other Marriott hotels around the world.
- Online training - all staff can choose from 1000s of online training to develop their skills and assist in career progressions as well as an educational reimbursement programme whereby staff can receive a partial refund for studying job/industry specific qualifications e.g. a degree in hospitality management
- under 3s go free
- cheaper ticket prices for children: 7.20, adults: 11.25
- open on school holidays
- family activities
- cottage is not wheelchair accessible (stairs, narrow corridors) virtual presentation
- ramps
- accessible toilets
- large print guides are available - for the visually impaired
- open during school holidays
- informative guided tours for groups delivered by Shakespeare experts
- free coach parking
- free admission for organisers/coach drivers
- Shakespeare Week - provides free teaching/educational resources & fun activities to be applied in classroom