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Decentralized Trials Patient Journey -Paint Points and Support Needs,…
Decentralized Trials Patient Journey -Paint Points and Support Needs
Patient experiences challenges with ..
Appointments
Checks Pamphlet and finds helpdesk details
App Challanges
Interacts with In-app resolution
If unresolved, directed to helpdesk
Medication
Checks Pamphlet and finds helpdesk details
Helpdesk Knowledge Center (Static Content)
Resolved?
Exit
Helpdesk Support(Interactive -Chatbot)
Resolved?
Exit
Helpdesk Support (Live Agent)
Resolved?
Exit
Create a ticket for Specialty Support
Services Challenges
Checks Pamphlet and finds helpdesk details
Device Challenges
Interacts with In-device resolution
If unresolved, directed to helpdesk
Study Participant
Receives the starter kit and opens it
5. IoT Devices for at home Monitoring
Reads the pamphlet and attempts setup
Device doesnt turn on
Device turns on, but unable to sync with phone
Device turns on, unable to scan QR CODE
DEVICE turns on and syncs with phone
Set up successful
Tries the device on body
Calibration is wrong
Doesnt fit on wrist
Day to day Experience
Skin irritations
Falling down often
Not sure if it is working properly still
Broken Screen
1 more item...
Usage and Adherence
Cant locate the device
Device not turning on
Doesn't find value
Device Readings
Readings arent contextual
Generates anxiety
1 more item...
4. Companion App for Study Orchestration
Onboarding
Active Usage and Adherence
Outcomes
I don't believe the data gathered is right
What is the use of this?
App crashes frequently
App doesn't refresh
App doesn't collect data from devices
App doesnt show correct values
App freezes often
Cant download the app
QR code doesnt work
Coupon code expired
Email, password combination doesnt work
Clicked on 'I disagree' on consent accidentally
6. Auxiliary Services (Ride share, Meal Delivery etc.)
Usage
Cant download apps (uber, meal delivery)
Coupon Code is not valid
It is asking for a credit card
I see charge on my credit card
3. Provider Appointment Schedules
Appointment
Location
Change Virtual to In-person Appointment
Change In-person Appointment to Virtual
Change location to a different one
Make Appointment
Reschedule Appointment
Medication
Medication Access
Medication Adherence
Adverse Events
Unwell
Anxious
Value and Outcomes
I want to quit
Don't see any value
How and when
Overdose
Missed Dose
Not found
Lost
Damaged
2. Tests, Diagnostics & Interventional Schedules
Appointment
Reschedule Appointment
Location
Change Location
Automated and Intelligent Resolution Progression