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Phorest Chat - Coggle Diagram
Phorest Chat
- Enables salons to have real-time 1-to-1 conversions with clients via text, making SMS as interactive a channel as phone or email. This is particularly useful for managing COVID protocols.
- One single salon number for all SMS messages: clients and salons will see a full SMS conversation history in one place.
- Fully integrated Phorest solution - no need for 3rd party tech / billing.
- Price positioning - competitively priced versus similar 1-to-1 solutions.
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- COVID protocols mean salons must reduce client waiting times inside the salon - 2-way SMS improves efficiency of pre-appointment interactions/updates
- Salons who confirm appointments by phone will now be able to save time by doing this via SMS
- Previously, no consistent phone number and no reply option meant that SMS campaigns were very transactional. Salons can now turn text interactions into conversations.
1) Setup Access Levels
- how to set up access levels for feature
2) Dedicated Number
- What is it and how does it work?
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2). Feature Use Case:
- Include client conversations from pre booking reminders to post appointment follow-up
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