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the Art of Communication - Coggle Diagram
the Art of Communication
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REFERENCES
Chris Voss
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In the decades since my initiation into the world of high stakes negotiations, I've been struck again and again by how valuable these seemingly simple approaches can be.
47: Negotiation is not an act of battle; it's a process of discovery. The goal is to uncover as much information as possible
Crucial Conversations
"People who are skilled at dialogue do their best to make it safe for everyone to add their meaning to the shared pool—even ideas that at first glance appear controversial, wrong, or at odds with their own beliefs
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Conflict
Safe Space
to achieve absolute candor, but he did so in a way that showed deep respect
Eventually, as one idea led to the next, and then to the next, they came up with an alternative that no one had originally thought of and that all wholeheartedly supported.
Expand Mindset
Skilled people Start with Heart. That is, they begin high-risk discussions with the right motives, and they stay focused no matter what happens.
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CC: "Dialogue calls for the free flow of meaning—period. And nothing kills the flow of meaning like fear. "
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Mindset
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Stories
something w/ Greg, mirror.. then open to understandng
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