Greco, M., Grimaldi, M., & Hanandi, M. (2013). How to select knowledge management systems: a framework to support managers. International Journal of Engineering Business Management (Links to an external site.), 5: 1-11.
Grimaldi, M. and Rippa, P. (2011), An AHP-based framework for selecting knowledge management tools to sustain innovation process. Knowledge & Process Management (Links to an external site.), 18(1): 45–55. doi:10.1002/kpm.365
Subramanian, D. V., Geetha, A., Mehata, K. M., & Hussain, K. M. (2012). KM System Evaluation using Four dimensional Metric Model, Database and RESTful Resources. International Journal on Web Service Computing (Links to an external site.), 3(3), 17.
Cricelli, L, Grimaldi, M (2008) A Dynamic View of Knowledge and Information: A Stock and Flow Based Methodology. International Journal of Management and Decision Making. 9 (6): 686–698.
“Knowledge is referred to as the sum of information ‐ facts, procedures, concepts, interpretations, ideas, observations and/or judgments ‐ that human beings can process and store in their minds” (Greco, M., Grimaldi, M. & Hanandi, M., 2013, p.1).
“Customers are typically considered as long‐term knowledge sources, since organizations/companies estimate a prolonged, high‐ value relationship to be shared with them” (Greco, M., Grimaldi, M. & Hanandi, M., 2013, p.3).
“The organisations which useinnovation to differentiate their product are onaverage twice as profitable as other organisations” (Grimaldi, M. & Rippa, P., 2011, p.46).
“Cost is a common factor influencing the purchaserin choosing the software” (Grimaldi, M. & Rippa, P., 2011, p.50).