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WEEK 8: EMOTIONAL INTELLIGENCE - Coggle Diagram
WEEK 8: EMOTIONAL INTELLIGENCE
refers to competencies related to one’s ability to recognise, understand and manage other's and their own's emotion
Why is it needed?
IQ alone does not predict effective leadership or organisational success
there's a positive relationship between emotional intelligence and leader/organisational performance
but Interpersonal intelligence is deemed more important
Emotional intelligence can be learned
can be trained through structured long-term training programs
Self Management Skills
Self Awareness individuals
neither overly critical or unrealistically optimistic
have deep understanding of one's emotions, strengths, weaknesses, needs, and drives
understand how their feelings affect them, others and job performance
Identifying self-aware individuals
Ability to speak accurately about their emotions
Frank in admitting failures
Recognise their limitation as well as strengths
Self Regulation
not bound or controlled by their feelings
able to control feelings and use them to their advantage
why it matters?
it matters because leaders in control of their feelings are more likely to create trusting and inclusive work environments, enhance adaptability dictates survival
if they feel angry, they can use it to push performance rather than hamper it
Motivation
Effective leaders
Have desire to achieve beyond expectations
They want to achieve for the sake of achievement and not necessarily for external rewards
Failure could be counted as feedback to inform feed forward to more successful decision making
Continuously attempt to raise the performance bar
Are better equipped to deal with failure
Have strong passion for what they do
Relationship-management skills
Dependent on EMPATHY
considers other’s feelings along with additional factors when making decisions
Why empathy?
Increasing reliance on teams
Rapid rate of globalisation
War on talent (ie mentoring and coaching) if you are an empathic leader you are effective mentor
Social Skills
Culmination of other dimensions of emotional intelligence
A core task of being a leader is “managing relationships” with others
Influencing people to move in the same direction as you
Those with strong social skills:
wide network within and outside organisation
easily establish common ground with a diverse range of people
Can emotional intelligence be learned?
Genetic component to emotional intelligence
Some people are more inherently inclined to develop the skills
Emotional intelligence a product of the brain’s limbic system governing feelings, impulses and drives
The limbic system learns best through motivation, extended practice, and feedback
training the limbic system takes a lot longer than training the neocortex governing analytical and technical ability
Nurture
Emotional intelligence increases with age
Age does not guarantee heightened emotional intelligence
Requires sincere desire and commitment from the learner
Easier to learn regression analysis than empathy