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CUSTOMER SERVICE, customer service - Coggle Diagram
CUSTOMER SERVICE
an angry customer
calm
emails
apologize
patient
background
room full of people
helping the customer
customer on the phone
variety of customers
every company
IMPORTANT
mostly women
information
taking complaints and orders
orders
money
types of goods
my first sport bracelet
get the money back
not arguing
company feedback
getting to you
negative x positive
not my business
thermometers x pressure measures
me as a customer
more happy than unhappy
feedback
sometimes
positive
questionnaire
in person
in company
directly to a person
small present
car
complaint
not happy
mostly you want to sort out
complaining online vs in person
personal relationship
online
more comfortable
don't see your face
customer service
as a customer
internet shopping
survey email
questionnaire
quick feedback
shop assistant
in person
sometimes calm
mean
how do you get the feedback
email
best
written in better
proof
conversation (promise)
call
in person
internet
money
usually for free
money back = refund
new product
feedback
positive
easier
negative
not that easy
negative = problem
communication
forget
company
customer service
feedback?
problem
language manner
positive and polite
solving problems?
customer requirement