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Product Switches - Coggle Diagram
Product Switches
P2 Fulfil online product switch request
Not available through My account or Origin App :red_cross:
Request to be submitted through Compare Plans Page
Compare Plan Product Suite
All products will be displayed
No product exclusions will be displayed :forbidden:
Fulfillment of Product Switch Request
#
Agent will identify customer account and perform product switch according to contents of web form
Submission of product switch request
Will be handled by digital SAP API
SAP will identify the site has been migrated
Contents of the sales form will be sent to Retail X inbox
P1 Perform Product Change
Requirements
Manual Workaround
Complex Treatment Steps
Identify suitable product based on customer needs
Navigate to
Bill Buster
tool
Populate relevant fields and read scripting to customer
Obtain agreement
Read customer the BPID script (see comment)
If customer requests a copy:
Download relevant copy from BPID page
Activate send email feature in Kraken
Load Template and attach BPID
Send to customer
Offer to read rates and fees to the customer
If customer accepts offer:
Navigate to rates and fees Source page and identify the relevant pricing fact sheet
Read details to customer
Navigate to the EIC Source page
Identify the appropriate script
Read the script to the customer
Ask the customer for their agreement
ESpec to refer to Bill Buster tool to provide DMO scripting
(Refer to Product Suite for additional information)
ESpec to read BPID script
If customer requests a copy then ESpec will retrieve relevant BPID and email to customer
ESpec to offer to read rates and fees
If customer accepts offer the ESpec will refer to relevant pricing fact sheet
ESpec to read EIC script
ESpec to obtain agreement
Must read DMO scripting
Inform customer of the BPID
Offer to read rates and fees
Read EIC
Products