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(The new product development
process in a manufacturing
company, How EAI…
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How EAI works
2 Customer information captured in
the order process is sent to a “new customer” process, which distributes he new customer information to
multiple applications and databases
1 An order comes in via the call
center, mail, e-mail, the Web, or fax
3 Once the order is validated (customer,
credit, items), relevant details are sent to order fulfillment—which may
pick the requested items from inventory,schedule them for manufacture, or
simply forward them
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5 ...and to the call center, which needs to know about outstanding
orders
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