Emotional Intelligence
Emotional Intelligence
Self-Management Skills
Relationship-Management Skills
Can Emotional Intelligence Be Learnt?
One's ability to recognise, understand and manage their own emotions
Self-Awareness
Self-Regulation
Motivation
<-- Empathy
Social Skills
Learning Emotional Intelligence
The Need For Emotional Intelligence
Self-Aware Individuals
Identifying Self-Aware Individuals
Nurture
is the consideration of others feelings
Genetics
why is empathy important
Limbic system teams best through;
Training limbic system takes a long time
EI is the product of the limbic system
rapid rate of globalisation --> need for open mind / accepting
creates better mentoring / coaching
increasing reliance on teams
The propensity to suspend judgment-to think before acting
Deep understanding of;
Hallmarks: Trustworthiness and Integrity
Comfort with ambiguity
Openness to change
IQ alone doesn't predict effective leadership or organisational success
Emotions
Strengths
Weaknessess
Needs
Motivation
Drives
Extended practise
Feedback
Emotional intelligence and leader/organisational performance
Can be learned - structured long-term training programs
Verbalise emotions
Admit failure
task of manager = managing relationships
those with strong skills:
awareness of others emotions
Recognise
However, age does not guarantee EI
EI requires commitment & desire
EI increases with age
The ability to control feelings and use them to their
advantage
Strengths
Limitations
As well who they interact with
A passion to work for reasons that go beyond money or status
A propensity to pursue goals with energy and persistence
Hallmarks: Strong drive to achieve
Optimism, even in the face of failure
Organizational commitment
wide network in/out of organisation
Are better equipped to deal with failure
Not over critical or optimistic
skills used to communicate and interact with people
Understand effect of feelings
Understand values & goals
easy establishment of common ground
They don't panic; instead, they are able to suspend judgment, seek out information, and listen to the executives as they explain the new program