Emotional Intelligence

Emotional Intelligence

Self-Management Skills

Relationship-Management Skills

Can Emotional Intelligence Be Learnt?

One's ability to recognise, understand and manage their own emotions

Self-Awareness

Self-Regulation

Motivation

<-- Empathy

Social Skills

Learning Emotional Intelligence

The Need For Emotional Intelligence

Self-Aware Individuals

Identifying Self-Aware Individuals

Nurture

is the consideration of others feelings

Genetics

why is empathy important

Limbic system teams best through;

Training limbic system takes a long time

EI is the product of the limbic system

rapid rate of globalisation --> need for open mind / accepting

creates better mentoring / coaching

increasing reliance on teams

The propensity to suspend judgment-to think before acting

Deep understanding of;

Hallmarks: Trustworthiness and Integrity
Comfort with ambiguity
Openness to change

IQ alone doesn't predict effective leadership or organisational success

Emotions

Strengths

Weaknessess

Needs

Motivation

Drives

Extended practise

Feedback

Emotional intelligence and leader/organisational performance

Can be learned - structured long-term training programs

Verbalise emotions

Admit failure

task of manager = managing relationships

those with strong skills:

awareness of others emotions

Recognise

However, age does not guarantee EI

EI requires commitment & desire

EI increases with age

The ability to control feelings and use them to their
advantage

Strengths

Limitations

As well who they interact with

A passion to work for reasons that go beyond money or status

A propensity to pursue goals with energy and persistence

Hallmarks: Strong drive to achieve
Optimism, even in the face of failure
Organizational commitment

wide network in/out of organisation

Are better equipped to deal with failure

Not over critical or optimistic

skills used to communicate and interact with people

Understand effect of feelings

Understand values & goals

easy establishment of common ground

They don't panic; instead, they are able to suspend judgment, seek out information, and listen to the executives as they explain the new program