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Communicating In Teams And Mastering Listening And Nonverbal Communication…
Communicating In Teams And Mastering Listening And Nonverbal Communication Skills
The advantages and disadvantages of working in teams
Advantages
Acceptance of solutions
Levels of performance
Diversity of views
Increased information
Disadvantages
Free riders
High costs
Hidden agendas
Groupthink
8 Guidelines for successful collaborative writing
Ensure compatibility
Check progress often
Avoid group writing
Select members
Clarify processes
Agree on goals
Clarify responsibilities
Take time to bond
How wiki technology can help teams collaborate
A variety of collaboration tools now exist to help writing teams, including group review and commenting features in word processors, multi-author blogs, and content management systems that organize and control the content for websites.
Key wiki benefits include simple operation—writers don’t need to know any of the techniques normally required to create web content—and the freedom to post new or revised material without prior approval.
How group dynamics can affect team effectiveness
Team Roles
Group-maintenance
Self-oriented
Task-oriented
Team Development
Orientation
Conflict
Brainstorming
Emergence
Reinforcement
Conflict And Resistance
Conflict is a natural part of any team experience.
Conflict can be both constructive and destructive.
Resolving conflict by considering the other person’s needs and searching for mutually satisfactory solutions or compromises.
Overcoming resistance
Uncover resistance
Evaluate objections
Express understanding
Withhold arguments
The role of etiquette in team settings,
In the workplace
First impressions
Personal appearance
A genuine smile
Telephone skills
In social settings
First impressions
Personal introductions
How meeting technologies can help participants communicate more successfully
Preparing for meetings
Purpose
Time and place
Agenda
Participants
Leading and Participating
Stay on track
Follow the rules
Promote participation
Participate actively
Close effectively
Productive meetings
Efficiency
Technology
Preparation
The importance of nonverbal communication and briefly describe six categories of nonverbal expression
Nonverbal communiction
Reveal hidden meanings
Convey information efficiently
Complement verbal langguage
Recognizing nonverbal communication
Persssonal aappearance
Touching behavior
Vocal characteristics
Time and space
Gestures and posture
Facial expressions
The listening process and how good listeners overcome barriers at each stages of the process
The listening process
Remembering
Evaluating
Decoding
Responding
Receiving
Barriers to listening
Physical reception
Selective listening
Prejudgment or defensiveness
Selective perception
Little common ground
Memory problems