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Sensient Technologies interview Mr. Mark GoldSchmidt / Vice President…
Sensient Technologies interview
Mr. Mark GoldSchmidt / Vice President Quality & Product Safety
Out of specification (OOS) product failure in the Hitachi factory. Batch is OOS for pH
production process
human error
batching error
residue on the container
failure of weight
equipment trouble
heating temperature
heating speed
raw materials
defective unit
lateral spread for other products
Customer complaint on a Hitachi product, fails viscosity by the customer’s testing
misunderstanding of customer
Not agreed measuring method
Not agreed specific standard
production process
same as scenario #1
The inspection result was close to the standard limit