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TQM - Coggle Diagram
TQM
Obstacles of TQM
Improper planning
Lack of continuous training and education
Inability to change the organizational culture
Incompatible organizational structure and isolated individuals and departments
Paying inadequate attention to customer
Lack of management commitment
Inadequate use of empowerment and teamwork
Failure to continuous improvement
Dimension of quality
Performance
Features
Reliability
Conformance
Durability
Serviceability
Aesthetic
Six basic concepts
Suppliers as a partner
Management commitment
Focus on customers
Quality at all level of workforce
Conitnuous improvement
Established performance measures
Defination
Quality
Purchasing power
Transportation
Less expense
Management
Planning
Leading
Organizing
Staffing
Controlling
Total
Activity 2
Acitvity 3
Activity 1