Please enable JavaScript.

Coggle requires JavaScript to display documents.

Training - Coggle Diagram

- - - - Gas
        
        Meter Type - Token / PP
        
        MSN - Start with L end with an M
        
        Use gas card to top up
        
        Provider - Siemens
        
        Wind on - Engineer goes to the property to add credit. ITR can be complete providing someone is in the office
      - Elec
        
        Meter type - K
        
        Use electric key to top up
        
        Provider - Itron
        
        D190 goes to Itron to send a key to customer after Octopus Key and Card tariff is added
  - - - With a gas Key
        
        Through Siemens at any Paypoint, AllPay or Post Office
      - No flow received; can see through Siemens portal
    - - With an electric card
        
        Through Itron at any Paypoint, AllPay or Post Office
      - Receive a D188 flow.
  - - - Must be paid off completely in order to use again
    - - You won't lose supply between 4pm-10am (Mon-Fri), or weekends + bank holidays
        
        Will build up charges during this time which need to be paid off!
  - - - But can CoS gain into credit mode. Better for them to ask current supplier to change into credit first.
- - - - Export: customers paid "deemed 50%" of energy generated
      - Generation: payment based on amount of energy produced (regardless of use)
- - - - Was it an emergency?
        
        Yes
        
        Chase the network
        
        No
        
        Is the MAM GTM (National Grid)?
        
        Yes
        
        Rainbows to update.
        
        No
        
        Gas MTD form to update.
  - - - SMS
        
        Update on Kraken using spanner tool
      - Hyde
        
        Ask metering team to process Change of Agent
        
        3 days!
      - Anyone else
        
        Use MTD amendments form
  - - - TPR - Time Pattern Regime - Tells which register is which e.g. day and night
- - - - ET Gain
        
        Customer still receiving bills from old supplier
        
        Another supplier tells us
        
        Random person tells us we've taken over their supply
      - ET Loss
        
        Customer receives 'sorry you're leaving' email, and says they aren't leaving.
        
        Customer receives final statement in error
  - - - Propose ET, and close once accepted.
    - - Propose, and once accepted and D86 received, re-apply for supply and close.
- - - - Las resort! Can result in missed payments/further debit
- - - - Click enroll & new connection indicator
        
        Book installation at least 16 days in advance
        
        REMEMBER: We don't do Gas only.
  - - - Click enroll and add new connection indicator
        
        Need to send D155 to assign to SMS
        
        Can only book when on supply
        
        Book through SMS form 16 days in advance
        
        It will be a smart meter
        
        DO NOT need to wait for SMETS 2
        
        For 3 phase supply:
        
        Book through the booking form via 3 phase supply
        
        DO NOT confirm the date
        
        SMS will contact the customer
        
        If we haven't received D155 any bookings will fail
  - - - Meter installs need to be booked in advance
        
        Will slways be a smart meter!
        
        Don't use emergency bookings! Unless:
        
        They've moved in without telling us
        
        They're in the property and are not on supply
- - - - Check DNO website for power cuts
      - Ask customer to check for a tripped switch