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TQM, Dimensions of quality, Defination of TQM, TQM fiunders, . Juran,…
TQM
TQM [introduction]
Total
TQM six concept
Management commitment
Focus on customet
Continous improvement in business/productions
Treating suppliers as partner
Dimensions of quality
Performance
Feature
Reliablity
Conformance
Durablity
Serviceablity
Ashethetic
Defination of TQM
Management
Quality
TQM fiunders
w.Edward
. Juran
Jospeh M
Establish performance for the process
Walter A.shewthans